Load Booking and Management
Sennder is a European digital freight forwarder connecting shippers with carriers — digitising road logistics through a data-driven platform for booking and tracking loads.
We have reduced operational cost by making SME clients more autonomous.
Unlike Everoad, Sennder was not really tech and product driven and everything was operated mostly manually.
When Everoad joined Sennder in 2020, nothing was made to properly migrate their own clients who were used to be fully autonomous on tracking and managing their loads.
After the merge, the strategy remained the same: to keep a positive ROI, SMEs had to stay as autonomous as possible and not rely on Operators.
We ran several interviews with our most engaged clients to define what the top priorities were in their way of working.
For a while, some clients were almost part of the product team. The engagement was incredible.
Users insights
After interviewing both several clients and ops teams we got a clearer vision of what could be improved.
Wireframes
We then wireframed what will become the Load Booking and Load Management modules.
Step 1
A 3 steps funnel and a few details to fill can give you a quote for your shipment.
Step 2
A few more details about the facilities to fill and your shipment is ready to go.
Shipping overview
This page shows a clear overview of your shipments.
Shipping detail
Clicking on a shipment gives you details about shipping timeline, vehicule and so on.
By rebuilding these two main pillars of the Everoad platform, we decreased time needed to fill a quote request for both shippers and ops teams by about 2 minutes, now within the Sennder ecosystem.
Please note that these projects are highly confidential and might be still work in progress.
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